Technical Support

Contact us

Email: huguangli1989@qq.com

We typically respond within 1–2 business days. For urgent issues (e.g. payment or account lock), please include “Urgent” in the subject line and your account ID in the body.

How to report a bug or issue

1. Describe what you were doing when the problem occurred (e.g. “during matchmaking”, “after a move in Flip Chess”).
2. Include your device type and OS version (e.g. iPhone 14, iOS 17; or Windows 11, Steam).
3. If possible, note whether the issue happens every time or only sometimes, and any error message you see.
4. Send the above to support@game460.com with a clear subject line (e.g. “Bug: game freezes after flip phase”).

Frequently asked questions

Connection or login failed?

Check your internet connection and try again. Ensure the game is not blocked by a firewall or VPN. If the problem continues, contact support with your device model, OS version, and region/country.

Lost progress or in-app purchase not received?

Contact support with your account ID (visible in game settings or profile), the approximate time of the purchase or loss, and a short description. We will assist with recovery or refund according to App Store / Google Play / Steam policies.

How do I recover or reset my account password?

Use the “Forgot password” or “Reset password” option on the login screen if available. If you no longer have access to the registered email, contact support with proof of identity and account ownership; we will evaluate each case individually.

I was matched with a cheater or abusive player. What can I do?

Report the behaviour via in-game report if the option exists. You can also email support@game460.com with the opponent’s nickname or ID, match time, and a brief description. We take fair play and harassment seriously and will investigate.

The game crashes or freezes on my device.

Try closing other apps and restarting the game. Ensure your device has enough free storage and that the OS is up to date. If it still happens, send us your device model, OS version, and when the crash occurs (e.g. “during initial reveal in Flip Chess”); we use this to fix issues in future updates.

Can I request a refund for an in-app purchase?

Refunds are generally handled by the store (App Store, Google Play, or Steam). Please use the store’s refund or “Report a problem” flow first. If you have already done so and need our help (e.g. to restore in-game currency after a refund), contact support with your account ID and the transaction or refund reference.

Platform-specific notes

• iOS (App Store): Ensure you are signed in with the same Apple ID used for purchase. Restore purchases from the in-game shop or settings if content is missing.
• Android (Google Play): Purchases are tied to your Google account. Clear app cache only if advised by support; otherwise you may lose local data. Cloud save (if available) can help restore progress on a new device.
• Steam: Steam version is coming soon. When available, purchases and progress will be linked to your Steam account. Support will follow Steam’s refund and recovery policies.